Incident and Crisis Management

Most businesses have operational incident plans in place should an incident, emergency, or crisis take place. According to the Business Continuity Institute an Incident is an ‘event that could lead to loss of, or disruption to an organisations operations, services or functions.’

Planning, acting fast and having the appropriate tools in place to help your teams handle incidents is essential. It can be more efficient and will significantly help to reach a resolution and minimise any impact or future disruptions. Effective incident management can also prevent an incident from escalating into a crisis situation.

Crisis Management is the next stage on from incident management and can deem a business inoperable with catastrophic consequences. As with incident management teams need to be focused on a quick and effective resolution. Response, recovery and reporting are crucial when it comes to effectively handling incident and crises.

Solutions

Benefits of an Incident and Crisis Management Strategy

Preparation is key to minimising the damage
Appropriate procedures to ensure readiness
Situational awareness with effective communication

Return to normal operations with a faster, and a more efficient resolution
Effective training tool – learn from previous incidents by contingency planning and future proofing

How ICR™ can help…

ICR™ enables businesses to manage all Incident and Crisis Management plans from one centralised web application, then deploy these plans across the entire organisation at the touch of a button.

Readiness

ICR™ ensures organisational readiness, through a highly sophisticated permissions system. It enables you to build, maintain and deploy crisis management plans across your organisation using highly configurable and scalable features.

Response

ICR™ ensures your incident response teams are prepared with everything they need to handle whatever incident comes their way. Action cards ensure teams respond in a consistent and effective manner. In addition, ICR™’s whiteboards connect teams online and quickly gets them up to speed with live incident data. This data is also available on their mobile, pc or laptop.

Reports

ICR™ automatically generates the Incident Report for you. The incident report is a date and time stamped audit trail of every action & decision made during the incident. Your incident reports are available immediately following an incident, and is ready to print as required. Metrics / KPIs are also generated automatically providing you and your team with analysis of incidents & trends across the organisation. Search queries to the database may also be exported to excel for further analysis if required.