Crisis Management in the 21st Century (with Les Allan, Heriot-Watt University)

Summary: We were delighted to have Les Allan, Director of Safety & Security Services at Heriot-Watt University joined David McCarthy (ICR Founder & CEO) recently to discuss how he and his team leveraged ICR (crisis and incident management software) to support his people on all safety, security and emergency planning matters across several University Campuses in the UK, Dubai & Malaysia as well as over 30,000 students. Topics discussed: Les gave his thoughts on all things Crisis Management having previously relied on a paper based system to record and store their crisis management plans.  Some of the topics covered included: Importance of managing information to your gold, silver & bronze teams during an incident; Managing a paper based/ manual process. Creating …