Crisis Management Teams need to use workflows

When most people think of workflows they think of complicated flowcharts but we think of workflows like a checklist that can support your crisis management team during an incident. For us, each step in a workflow has a specific step before it and a specific step after it, with the exception of the first step. In a linear workflow (which is a checklist), the first step is usually initiated by an outside event i.e. an incident which results in someone having to do something. That person follows the workflow step by step until the incident comes to a close. So, here are 5 reasons why your crisis management team need workflows: Incidents don’t happen that often – Your senior leadership …

Manage Business Continuity Incidents & Reduce Risk

How to manage Business Continuity incidents better Every Business has a Rhythm Businesses by and large operate in steady state i.e. there is a rhythm to their normal operations that has developed over time. Manufacturers produce goods, goods are delivered to customers, customers consume those goods and in turn create further demand for manufacturers. In the background people and process support the activities of the business to ensure that the rhythm is maintained. But what if an Incident occurs? For these businesses, incidents can disrupt the rhythm of a company, disappoint customers and lead to unplanned costs. Ultimately this isn’t good for business. And because incidents come in all manner of shapes and sizes such as IT Incidents (payment systems going down for …