Realising the Benefits
Mobility and accessibility
Information has been moved from the vehicle, closer to the incident ground and into the hands of the incident commander. Handheld devices are more accessible and user friendly. As a result, interaction with them is more frequent, intuitive and consistent.
Making jobs easier and safer
Officers can easily refer to standard operating guidelines (SOGs) through the app. The instant access to a library of information supports the decision making process when handling more unusual incidents, as well as helping to achieve compliance with procedures.
ICR helps to deliver consistency around the application of the National Incident Command System. You are prompted to record sectorisation, operational priorities, personnel on the fire ground and whether you need to request other services. The app supports that formalised structure.
The incident commander and command support officer are now better informed, with the ability to access information at the click of a button. Remote access means that officers at the station can access up to date incident progress, as well as photographs directly from the scene.
More frequent progress updates
App prompts alert the support officer to select a tactical mode. Throughout the incident, these prompts ensure more accurate information and updates are fed back to the control room at frequent intervals.
Rich record of events
Automatic time stamping helps map out the workflow of the incident, giving more accurate and complete information, should a review be necessary. Supporting images in context enable a much richer record of events.
ICR acts as a rich resource and information hub that can be accessed on the fire ground. Having access to user manuals, databases and plans at the scene of an incident is invaluable.
Continuous improvement and training
The information captured provides valuable training material, especially when unusual incidents occur and lessons are learned.
Android tablets are relatively inexpensive compared to the rugged laptops that the fire service needed to maintain. Instead, the incident commanders have Samsung mobile devices with protective cases on their person at the fire ground.