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12 things to consider when buying an Incident Response Software

How are you trying to help in your organisation? It is important to understand what your organisation is trying to fix before thinking about sourcing an appropriate incident response solution. So identifying your organisation incident response needs is the first place to start: Does your organisation have a problem getting information through to the right people during an incident? Does your organisation struggle with responding to an incident in an effective manner? Do your teams constantly struggle to access up to date documents, drawings, information etc.? Once a more detailed plan has been identified, then you can start thinking about an incident response software that can help aid your organisation. Have you explored in-house options? In our experience that SharePoint, …

10 Tips – Creating Great Crisis Management Team Workflows

Workflows, when done right can provide enormous support to your crisis management team when they are called to respond to incidents / crises. So, we’ve produced for you 10 workflow tips to support your crisis management procedures:   1. Think executive summary not “War and Peace” – Your crisis management team spend most of their time working on the business and not necessarily in the business, so when your preparing your workflows, keep it concise and to the point. 2. Make the workflow role specific – Each member of the team is expected to respond to crises as per plan. Build workflows that will support their decision-making and demonstrate compliance with the established plans. 3. K.I.S.S. – Before ICR™, I …

Crisis Management Teams need to use workflows

When most people think of workflows they think of complicated flowcharts but we think of workflows like a checklist that can support your crisis management team during an incident. For us, each step in a workflow has a specific step before it and a specific step after it, with the exception of the first step. In a linear workflow (which is a checklist), the first step is usually initiated by an outside event i.e. an incident which results in someone having to do something. That person follows the workflow step by step until the incident comes to a close. So, here are 5 reasons why your crisis management team need workflows: Incidents don’t happen that often – Your senior leadership …

Manage Business Continuity Incidents & Reduce Risk

How to manage Business Continuity incidents better Every Business has a Rhythm Businesses by and large operate in steady state i.e. there is a rhythm to their normal operations that has developed over time. Manufacturers produce goods, goods are delivered to customers, customers consume those goods and in turn create further demand for manufacturers. In the background people and process support the activities of the business to ensure that the rhythm is maintained. But what if an Incident occurs? For these businesses, incidents can disrupt the rhythm of a company, disappoint customers and lead to unplanned costs. Ultimately this isn’t good for business. And because incidents come in all manner of shapes and sizes such as IT Incidents (payment systems going down for …

Crisis Management in the 21st Century (with Les Allan, Heriot-Watt University)

Summary: We were delighted to have Les Allan, Director of Safety & Security Services at Heriot-Watt University joined David McCarthy (ICR Founder & CEO) recently to discuss how he and his team leveraged ICR (crisis and incident management software) to support his people on all safety, security and emergency planning matters across several University Campuses in the UK, Dubai & Malaysia as well as over 30,000 students. https://youtu.be/mletw8CNbKM Topics discussed: Les gave his thoughts on all things Crisis Management having previously relied on a paper based system to record and store their crisis management plans.  Some of the topics covered included: Importance of managing information to your gold, silver & bronze teams during an incident; Managing a paper based/ manual process. …