Planning, acting fast and having the appropriate tools in place to help your teams handle incidents is essential. It can be more efficient and will significantly help to reach a resolution and minimise any impact or future disruptions. Effective incident management can also prevent an incident from escalating into a crisis situation.
Crisis Management is the next stage on from incident management and can deem a business inoperable with catastrophic consequences. As with incident management teams need to be focused on a quick and effective resolution. Response, recovery and reporting are crucial when it comes to effectively handling incident and crises.
Benefits of an Incident and Crisis Management Strategy
How ICR™ can help…
ICR™ enables businesses to manage all Incident and Crisis Management plans from one centralised web application, then deploy these plans across the entire organisation at the touch of a button.
ICR™ ensures organisational readiness, through a highly sophisticated permissions system. It enables you to build, maintain and deploy crisis management plans across your organisation using highly configurable and scalable features.
ICR™ ensures your incident response teams are prepared with everything they need to handle whatever incident comes their way. Action cards ensure teams respond in a consistent and effective manner. In addition, ICR™’s whiteboards connect teams online and quickly gets them up to speed with live incident data. This data is also available on their mobile, pc or laptop.
ICR™ automatically generates the Incident Report for you. The incident report is a date and time stamped audit trail of every action & decision made during the incident. Your incident reports are available immediately following an incident, and is ready to print as required. Metrics / KPIs are also generated automatically providing you and your team with analysis of incidents & trends across the organisation. Search queries to the database may also be exported to excel for further analysis if required.