10 Tips – Creating Great Crisis Management Team Workflows
Workflows, when done right can provide enormous support to your crisis management team when they are called to respond to incidents / crises. So, we’ve produced for you 10 workflow tips to support your crisis management procedures: 1. Think executive summary not “War and Peace” – Your crisis management team spend most of their time working on the business and not necessarily in the business, so when your preparing your workflows, keep it concise and to the point. 2. Make the workflow role specific – Each member of the team is expected to respond to crises as per plan. Build workflows that will support their decision-making and demonstrate compliance with the established plans. 3. K.I.S.S. – Before ICR™, I …
Read MoreCrisis Management Teams need to use workflows
When most people think of workflows they think of complicated flowcharts but we think of workflows like a checklist that can support your crisis management team during an incident. For us, each step in a workflow has a specific step before it and a specific step after it, with the exception of the first step. In a linear workflow (which is a checklist), the first step is usually initiated by an outside event i.e. an incident which results in someone having to do something. That person follows the workflow step by step until the incident comes to a close. So, here are 5 reasons why your crisis management team need workflows: Incidents don’t happen that often – Your senior leadership …
Read MoreCrisis Management in the 21st Century (with Les Allan, Heriot-Watt University)
Summary: We were delighted to have Les Allan, Director of Safety & Security Services at Heriot-Watt University joined David McCarthy (ICR Founder & CEO) recently to discuss how he and his team leveraged ICR (crisis and incident management software) to support his people on all safety, security and emergency planning matters across several University Campuses in the UK, Dubai & Malaysia as well as over 30,000 students. https://youtu.be/mletw8CNbKM Topics discussed: Les gave his thoughts on all things Crisis Management having previously relied on a paper based system to record and store their crisis management plans. Some of the topics covered included: Importance of managing information to your gold, silver & bronze teams during an incident; Managing a paper based/ manual process. …
Read MoreLive incident at Education Establishment
Recent Fire at Pendleton College has sent a reminder to other education establishments to ensure appropriate incident control, management plans and procedures are in place and fully accessible. The Incident A ‘severe’ fire broke out at 10am on the second floor media room of Pendleton Sixth Form College, UK on the 19th of May causing initial panic, with flames and plumes of black smoke coming from the windows. Although the fire was quickly brought under control and all staff and students were all able to escape uninjured, colleges across the country have been questioning how they would react to a similar incident. Over 40 firefighters were called out to tackle the large fire, with crews wearing breathing apparatus tackled the …
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