10 Tips – Creating Great Crisis Management Team Workflows
Workflows, when done right can provide enormous support to your crisis management team when they are called to respond to incidents / crises. So, we’ve produced for you 10 workflow tips to support your crisis management procedures: 1. Think executive summary not “War and Peace” – Your crisis management team spend most of their time working on the business and not necessarily in the business, so when your preparing your workflows, keep it concise and to the point. 2. Make the workflow role specific – Each member of the team is expected to respond to crises as per plan. Build workflows that will support their decision-making and demonstrate compliance with the established plans. 3. K.I.S.S. – Before ICR™, I …
Read MoreCrisis Management in the 21st Century (with Les Allan, Heriot-Watt University)
Summary: We were delighted to have Les Allan, Director of Safety & Security Services at Heriot-Watt University joined David McCarthy (ICR Founder & CEO) recently to discuss how he and his team leveraged ICR (crisis and incident management software) to support his people on all safety, security and emergency planning matters across several University Campuses in the UK, Dubai & Malaysia as well as over 30,000 students. https://youtu.be/mletw8CNbKM Topics discussed: Les gave his thoughts on all things Crisis Management having previously relied on a paper based system to record and store their crisis management plans. Some of the topics covered included: Importance of managing information to your gold, silver & bronze teams during an incident; Managing a paper based/ manual process. …
Read MoreIncident Report – Rate your current methodology today
Part 3 – Incident Report In a previous blog we asked you ‘Are your campus incident response teams ready?’ and a flow chart guided you through questions to find out if your university or campus was rated as unprepared, moderately prepared or very prepared if an incident arouse. The final stage after looking at response is reporting, this is to enable & establish if your reporting procedures work for you or if they could be improved to provide a richer record. Reporting on key incident and crises is of paramount importance when understanding and reviewing how the incident has been handled in terms of; What went well? How improvements can be made? If corrective action needs to be taken? Investigate …
Read MoreLive incident at Education Establishment
Recent Fire at Pendleton College has sent a reminder to other education establishments to ensure appropriate incident control, management plans and procedures are in place and fully accessible. The Incident A ‘severe’ fire broke out at 10am on the second floor media room of Pendleton Sixth Form College, UK on the 19th of May causing initial panic, with flames and plumes of black smoke coming from the windows. Although the fire was quickly brought under control and all staff and students were all able to escape uninjured, colleges across the country have been questioning how they would react to a similar incident. Over 40 firefighters were called out to tackle the large fire, with crews wearing breathing apparatus tackled the …
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