10 Tips – Creating Great Crisis Management Team Workflows
Workflows, when done right can provide enormous support to your crisis management team when they are called to respond to incidents / crises. So, we’ve produced for you 10 workflow tips to support your crisis management procedures: 1. Think executive summary not “War and Peace” – Your crisis management team spend most of their time working on the business and not necessarily in the business, so when your preparing your workflows, keep it concise and to the point. 2. Make the workflow role specific – Each member of the team is expected to respond to crises as per plan. Build workflows that will support their decision-making and demonstrate compliance with the established plans. 3. K.I.S.S. – Before ICR™, I …
Read MoreCrisis Management Teams need to use workflows
When most people think of workflows they think of complicated flowcharts but we think of workflows like a checklist that can support your crisis management team during an incident. For us, each step in a workflow has a specific step before it and a specific step after it, with the exception of the first step. In a linear workflow (which is a checklist), the first step is usually initiated by an outside event i.e. an incident which results in someone having to do something. That person follows the workflow step by step until the incident comes to a close. So, here are 5 reasons why your crisis management team need workflows: Incidents don’t happen that often – Your senior leadership …
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